When a garage door service company gets a phone call in reference to a broken spring, the first thing the homeowner usually says is “the cables are broken”. This makes sense because the cables on a garage door will fly every which way, fall to the ground, become disconnected from the door, or even get caught in between the garage door and the jamb. It is rare for cables to break or need replacing when a garage door spring breaks. If your garage door has two torsion springs, the second spring will keep the cables tight and on the drums. You will have to look up at the springs to determine if one is broken.
Vincent was professional, informative, personable, efficient, and cleaned up his work area as he worked. I told him and now I am telling you... He my "Jordan" of garages. Give him a raise or at least a bonus. Thank you for sending him for my install. I am extremely pleased with my garage opener & with his install and information I am confident in its operation. Thank you.

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We had a great experience with Plano Garage Door today. We came home to find out that our garage spring had broke and the garage door opener had twisted the rails and bent the top garage door panel. I called Plano Garage Door and they politely took my call and sent out a tech within a few hours. Scott arrived and replaced the broken spring, straightened out the door and the rails, and made sure everything was working well. We couldn't be happier with our experience with Scott and the company as a whole. I would highly recommend this company.
While a new coat of paint can go a long way in improving the look of your garage door, the truth is that door design has come a long way in the years since garages were first installed in homes. Not only are newer doors more in line with current fashion trends, but they are also better sized for today’s cars. A new, contemporary door is a great way to get an immediate boost on the value of your home.
This was the perfect example to how a business should be ran on every level. I called the owner at 545 am and not only spoke to him but scheduled for later that day. The technician arrived on time, was knowledgeable, personable, and professional. He explained the issue at hand and how to fix it with quality parts that will ensure the function of the door and, springs, and motor. I could not be happier with the experience and service. Rockstar garage door service is not just a great name, it's the truth. It would be foolish to give business to anyone else. And... if all of this wasn't enough. They cover all of San Diego County. Thanks guys! 

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We believe we should treasure our natural resources, and our business practices reflect this ideal. All our service vehicles are flex-fuel efficient hybrids. When we have to throw away old parts, we recycle as many parts as possible. We clean up our trash after we complete a project. Our dispatch center is conscious about our carbon footprint and we use GPS technology and strategic planning to reduce our miles on the road.
Quite often homeowners are unaware of these cables until something goes wrong. Then the typical question might be ‘I see a wire hanging near my door’ or ‘the spring on my garage door doesn’t seem to be working but it doesn’t appear to be broken’. What should you do about a broken cable? First and foremost – remember a garage door is counterbalanced by springs to offset the weight of the product. We recommend against user service of the counterbalance system. Avoid using the door and call for service as soon as practical. Most cable replacements are simple, straightforward repairs. Other times there may be an underlying cause for a cable failure. As mentioned above bad bearings, worn parts and poor adjustment may all play a part in cable failure. A trained technician will evaluate the door system and replace parts as needed. In the case of cables it is generally good practice to replace the set if one has failed. This service will be completed with lubrication, adjustment and safety testing the door and opener system.

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Garage door springs come in two styles: torsion (see above), which mounts on the header above the door, and extension (Photo 1), which floats above the upper roller track. In the past, extension springs were safer to install but didn’t have containment cables running through the center of the spring. Without cable, these springs become dangerous, heavy whips when they break. They also tend to be noisier than torsion springs, and we recommend you use them only if you don’t have the 12 in. of headroom above the door that a torsion spring requires.
After setting up an appointment with us, Dan showed up promptly at the agreed upon appointment time and gave us options(pros &cons of replacing vs repairing of the garage door). We decided to replace the door. Dan listened to our concerns and budget limitations very professionally and patiently. This was a first experience with garage door replacement for us. Dan actually emailed us with the estimate to replace the door immediately, very impressive! 
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