If the door has come off its tracks in either the open or closed position, leave it in place. Attempting to close or open the door could result in the cables and springs also breaking. If the door is just being noisy, you need to have the rollers replaced and the tracks cleaned. Often, stuck rollers are due to insufficient lubrication and excess humidity.

Garage door spring snapped.  Called 4 companies for best price, best springs and longest warranties on parts and labor.  Search no further, Rockstar Garage had it all.  Manager, Louise, gave me a incredible deal and had service tech, Willie, out to my home same day, within 2 hrs!!  It was pouring rain too!  Willie went above and beyond to tune up my door, lube it and showed me some tricks to save more $$ in the future.  Just a class act all the way around!
Center and level the first section after you install the brackets. The door must be level even if the floor isn’t, so use shims under the section to level it. The rubber gasket on the bottom section will fill the gaps created by an unlevel floor. To hold the level in place, tape it to the section. To hold the section in place, lightly toenail a 16d nail into the frame and bend it over the section. Add brackets and rollers before setting them in place and stack one section on top of another, toenailing as you go up.
After setting up an appointment with us, Dan showed up promptly at the agreed upon appointment time and gave us options(pros &cons of replacing vs repairing of the garage door). We decided to replace the door. Dan listened to our concerns and budget limitations very professionally and patiently. This was a first experience with garage door replacement for us. Dan actually emailed us with the estimate to replace the door immediately, very impressive!
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