Annual maintenance. Make an annual check of all nuts and bolts on rails and rollers to make sure they’re firmly tightened. Check the condition of all cables to make sure they’re not worn or frayed. Lubricate rollers and springs with a garage-door lubricant (see How to Fix a Noisy Garage Door for maintenance and problem-solving tips). The door should operate smoothly and be properly balanced. Check the balance by disconnecting the opener and lowering the door halfway- the door should hold its position. If it doesn’t, adjust the spring tension or replace the springs.
Rockstar Garage Door Services is San Diego's #1 garage door repair and service company serving all of San Diego County. Voted San Diego's "Best Garage Door Company" 2 years in a row by Thumbtack as well as Expertise's "Best Garage Door Company of 2016". Whether its a simple lube & tune or a complete garage door install Rockstar Garage Door Services has you covered. With over 15 years experience in garage door repair and installation Rockstar Garage Door Services is your number one choice for all garage door service needs. Call us today!
We believe we should treasure our natural resources, and our business practices reflect this ideal. All our service vehicles are flex-fuel efficient hybrids. When we have to throw away old parts, we recycle as many parts as possible. We clean up our trash after we complete a project. Our dispatch center is conscious about our carbon footprint and we use GPS technology and strategic planning to reduce our miles on the road.

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Garage door spring snapped. Called 4 companies for best price, best springs and longest warranties on parts and labor. Search no further, Rockstar Garage had it all. Manager, Louise, gave me a incredible deal and had service tech, Willie, out to my home same day, within 2 hrs!! It was pouring rain too! Willie went above and beyond to tune up my door, lube it and showed me some tricks to save more $$ in the future. Just a class act all the way around!
Automatic doors require not only the installation of a heavy door, but the motor and cables as well. Automatic doors are much more common now because of their convenience, but in a case such as the heavy wood door, they are a necessity. A strong motor is required to pull up a heavy door. However, automatic doors are not without their faults -- they quickly become a manual door when the power goes out.
When I called to schedule the repair service, I was transferrd 5 times and spoke with 6 service reps. Each rep was very confused by my request to get my garage door repaired. One rep actually told me that Sears doesn't repair garage doors. I had to tell her that Sears installed the door. When I finally found a rep who could schedule my service, it took one week for the appointment.

11/26/2018 Hi Mike H, glad we where able to provide you with great service and a quality job. I would like to… Hi Mike H, glad we where able to provide you with great service and a quality job. I would like to thank you for leaving us your feedback on the experience with our company. Always good to hear that our technicians are keeping up our Rockstar standards. We like to hold our communication with all clients or potential clients at a top priority. We will always do our best to respond and give our best options and solutions for any garage door needs. Please feel free to contact us with any future garage door needs. Read more


Because garage doors are large, heavy, and mildly complicated, most people who buy them take advantage of these services. But, if you’re pretty adept at DIY tasks, you can save some money and enjoy the satisfaction of doing the job of installing a sectional garage door yourself. (Sectional garage doors travel up and down on rollers that ride along tracks at each side of the garage doorway.)
In most houses, perhaps including your own home located in Naperville, IL, a garage door is basically the biggest operating mechanism that consists of many moving components synchronously working together. It is extremely important that all those garage door parts are properly installed, aligned and calibrated to ensure the longevity of your investment. This is the main reason why you should ALWAYS hire a knowledgable technician to take care of any garage door repairs or installations.

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If you pull the red emergency release rope on your automatic opener and you still can’t lift the garage door, you probably have a broken spring. The counterbalance spring is what lifts the garage door, not the garage door opener. If the spring is broken, the door is dead weight. A garage door can be lifted, but it is going to require some muscle to get it up. It is also important to lift the door evenly so it does not jam in the tracks. 

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If your garage door is equipped with only one torsion spring, it will be much harder to get your door open. You will need to get 2-3 people to help lift the door up because the full weight can be anywhere from 150 to 300 pounds. We don’t recommend lifting the door when the spring break's due to the danger of it falling on someone. If you absolutely must get your garage door open, raw strength is what you need. When you get the door in the up position, use vise-grips or a c-clamp on the track below the bottom roller to hold the door in the up position.

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Garage door spring snapped.  Called 4 companies for best price, best springs and longest warranties on parts and labor.  Search no further, Rockstar Garage had it all.  Manager, Louise, gave me a incredible deal and had service tech, Willie, out to my home same day, within 2 hrs!!  It was pouring rain too!  Willie went above and beyond to tune up my door, lube it and showed me some tricks to save more $$ in the future.  Just a class act all the way around!

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Thank you so much for being available and sending Ryan out to fix our garage. The door wasn't closing and finally I noticed 2 rollers off the track. Afraid the door would fall and also afraid to leave it open overnight I searched for 24 hour service. 30 minutes later Ryan arrived and fixed the door, lubricated the track and hinges and tightened everything up. I definitely feel safer knowing the door is in place. He also helped me program my homelink and taught us safety features we didn't know about! Thanks again for coming out on short notice.

Garage doors are able to move due to a counterbalance system that usually consists of a torsion spring. We often find incorrect springs have been installed which result in an unsafe door that you may not be able to open manually when needed. The balance of your garage door should be tested annually to reduce wear on your garage door opener and ensure it can be opened if an emergency situation arises. Because of the dangers involved with torsion springs, garage door spring repair and installation should only be done by experienced professionals like our Medics.
While a sudden issue is usually easily repaired, a consistent issue that has gone unaddressed for months or years will likely require a total replacement. The problem is that garage doors have a number of heavy, powerful moving parts. If the door is working as it is designed, it can open and close hundreds and hundreds of times without issues. However, if there is even a small issue in the lifting mechanism that repeatedly influences the movement of the door, you will soon find that the damage caused over those hundreds of lifts can’t be fixed.
You may enter your information on this website, visit an in store associate or call our garage door repair team at the number at the top of this page. Within 24 hours you will receive a call from a local service provider to discuss your requested service. Afterwards, you will schedule a date and time for the service provider to come to your property.

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When a torsion spring is wound up, it grows 2” in length. This is because the spring starts to compress and the metal has to go somewhere. After the spring is wound, the winding cone is clamped down on the torsion shaft so it can turn the drums to wind the cables as the door goes up. Since the end of the spring is “set” on the shaft, a two-inch gap is left when the spring break's. This is the most definite way of determining you have a broken garage door spring. 
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